Terms of service

Terms of Service – Velora Official

Welcome to Velora Official. By accessing our website, social media pages, or placing an order with us, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. General

Velora Official reserves the right to update, change, or replace any part of these Terms of Service at any time. Continued use of our services after any changes means you accept those changes.

2. Eligibility

By using our services, you confirm that:

  • You are legally capable of entering into a binding agreement

  • The information you provide is accurate and complete

3. Products & Pricing

  • All products displayed are subject to availability

  • Prices may change without prior notice

  • We try our best to display accurate product details, but minor variations may occur due to lighting or screen differences

4. Orders & Payments

  • Orders are confirmed after successful verification

  • We offer Cash on Delivery (COD) and other payment methods (if available)

  • Velora Official reserves the right to cancel any order due to incorrect information, unavailability, or suspicious activity

5. Shipping & Delivery

  • Delivery timelines may vary depending on location and courier service

  • Delays caused by courier companies, weather, or unforeseen circumstances are not our responsibility

  • Customers must provide correct shipping details to avoid delays or non-delivery

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. By placing an order, you agree to that policy.

7. Intellectual Property

All content including logos, images, videos, designs, and text used by Velora Official are our intellectual property and may not be copied, reproduced, or used without written permission.

8. User Conduct

You agree not to:

  • Use our services for any unlawful purpose

  • Provide false or misleading information

  • Abuse, harass, or harm our team or brand reputation

9. Limitation of Liability

Velora Official shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Delays or losses caused by third-party services (couriers, payment gateways)

Our liability is limited to the value of the product purchased.

10. Termination

We reserve the right to suspend or terminate services to anyone who violates these Terms of Service.

11. Governing Law

These Terms of Service are governed by the laws of Pakistan.

12. Contact Information

For any questions regarding these Terms of Service, please contact us:

Velora Official
📧 Email: veloraofficialstore.pk@gmail.com
📱 Support available via WhatsApp & Social Media