Shipping policy

Shipping Policy – Velora Official

At Velora Official, we aim to deliver your orders safely and on time across Pakistan. Please read our Shipping Policy below.

1. Shipping Coverage

• We offer nationwide delivery across Pakistan

• Orders are shipped to the address provided by the customer at checkout

2. Order Processing Time

• Orders are processed within 24–48 hours after confirmation

• Orders placed on weekends or public holidays will be processed on the next working day

3. Delivery Time

• Estimated delivery time is 2–5 working days, depending on your city and location

• Remote or rural areas may take slightly longer

4. Shipping Charges

• Shipping charges (if any) will be clearly mentioned at checkout

• Any promotional free-shipping offers will be communicated clearly

5. Cash on Delivery (COD)

• We offer Cash on Delivery (COD) across Pakistan

• Customers are requested to keep the exact amount ready at the time of delivery

6. Courier Partners

• Orders are shipped via trusted courier services

• Delivery timelines depend on courier company performance and customer location

7. Incorrect Address or Unreachable Customer

• Please ensure your shipping details are correct and complete

• Velora Official will not be responsible for delays or non-delivery due to incorrect address or unreachable phone number

8. Order Tracking

• Tracking details will be shared once the order is dispatched (if available)

• Customers can track their order through the courier service

9. Delays & Unforeseen Issues

• Delays caused by weather, strikes, courier issues, or natural circumstances are beyond our control

• We appreciate your patience in such situations

10. Damaged Packages

• If your package appears damaged upon delivery, please inform us within 24 hours with clear pictures or video

11. Contact Us

For shipping-related queries, contact us:

Velora Official
📧 Email: veloraofficialstore.pk@gmail.com
📱 WhatsApp & Social Media Support Available